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10.00.00 Supplies Memory Error alternates with
10.10.00
The printer is unable to read the
electronic info on the print cartridge Replace print cartridge
13.XX Paper Jam [Location]
Media is jammed at the
specified location (and possibly at other locations). If the
message persists after all jams have been cleared, a sensor or
sensor lever might be stuck or broken. For all jam messages,
do the following:
1. Remove jammed print
media from the specified location. Check the entire paper path
for other pieces of media in the path.
2.
Open and close the top cover to clear the
message.
3. Check sensors and flags in the
paper path for proper operation.
13.0 Paper Jam [Location]
A
non-specific paper jam occurred.
1.
Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and
separation rollers.
4. Ensure there is no
obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear
the message.
6. Check sensors and flags
for proper operation.
13.1 Paper Jam Open Input Trays
Paper-delay jam at paperfeed area.
1.
Ensure that paper trays are loaded and adjusted properly so
media can feed from the tray. It might be necessary to reduce
the stack height of media in the tray.
2.
Check the input area for obstructions such as media in the
path. Also check to see if the registration assembly damaged
or unseated.
3. Replace any defective
sensors or flags.
4. Verify the media
meets the specifications.
5. Check the
pickup feed and separation rollers for unusual wear. Replace
as needed.
6. Rotate the media in the
input tray by 180 and/or turn it over.
13.2 Paper Jam Open Input Trays
Paper-stopped jam at paper-feed
area.
1. Check the input area for
obstructions such as paper in the path. Also check to see if
the registration assembly is damaged or if the transfer roller
is out of place.
2. Replace any defective
sensors or flags.
3. Ensure the media does
not exceed the maximum length.
4. If
multiple sheets are feeding, it might be necessary to fan the
media and reduce the stack height. Also, replace separation
pad.
5. Verify that the fuser is properly
installed.
13.10 Paper Jam Check Duplexer Jam at duplexer.
1. Check the duplexer and the rear area of the
printer for obstructions or damage.
2.
Check the duplexer for proper operation. Replace the duplexer
if a sensor is defective.
13.14
For Laserjet 5si. This error is
caused by a defective paper control PCA Replace paper control
PCA.
13.20 Paper Jam Check Rear Door
Media stopped in the paper path during power on
or when the top door was closed.
1.
Remove all media in the paper path, and then open and close
the top cover.
2. If the message persists
after all media is removed: Check if media is jammed in the
prefeed area. Replace any defective sensors or flags
13.21 Door Open Jam
The top cover was
open while printing.
1. Clear the jam and
close the top door.
2. If the message
persists, check the top door switch for proper operation.
13.5 Paper Jam Check Rear Door
Paper-delay jam at fuser.
1. Check
the transfer roller and small media belt to ensure they are
operating and can feed print media.
2.
Check the paper path for obstructions at the transfer roller,
toner cartridge, paper feed assembly, and fuser.
3. Replace any defective sensors or
flags.
4. Turn the media stack over and/
or rotate it by 180 in the input tray.
13.6 Paper Jam Check Rear Door
Paper-stopped jam at fuser.
1. Check
the paper path for obstructions at the fuser and
output/delivery area.
2. Replace any
defective sensors or flags.
13.99 Paper Jam [Location]
A
non-specific paper jam occurred.
1. Remove
jammed media from the specified location.
2. Verify the paper tray is fully
closed.
3. Inspect and/or replace the feed
and separation rollers.
4. Ensure there is
no obstruction in the path, such as a torn piece of
paper.
5. Open and close the top cover to
clear the message.
6. Check sensors and
flags for proper operation.
20 Insufficient Memory
The printer
received more data than can fit in available memory. You might
have tried to transfer too many macros, soft fonts, or complex
graphics. Press GO to print the transferred data (some data
might be lost). Advise the customer to simplify the print job
or install additional memory
21 Page too Complex
The data (dense
text, rules, raster or vector graphics) sent to the printer is
too complex Press GO to print the transferred data. (Some data
might be lost.) Advise the customer to simplify the print job.
40 EIO x Bad Transmission
The
connection has been broken between the printer and the EIO
card in the specified slot. (Data loss might occur in this
situation.)
1. Press GO to clear the
error message and continue printing.
2.
Reseat the EIO card in slot [X].
41.3 Unexpected Paper Size
The printer
detected a media size different from what it was expecting.
This is typically caused if two or more sheets stick together
in the printer or if the tray is not properly
adjusted.
1. Reload the tray with the
correct print media size.
2. Ensure that
media in the tray is loaded under the front and back tabs.
3. If you are printing from tray 1,
verify that the correct paper size is selected in the control
panel.
4. If you are printing from tray 2,
3, or 4, verify that the three paper-size adjustments (length
guide, width guide, size-selector switch) on the paper tray
have been made correctly. Make sure the media is under the
corner tabs.
5. After performing the
actions above, press GO. The page containing the error will
automatically be reprinted if jam recovery is enabled. (Or,
you might want to press CANCEL JOB to clear the job from the
printers memory.)
41.5 Printer Error
The media reached
the PS102 or PS103 sensor too early.
1.
This error usually occurs with smooth media, such as
transparencies or labels. If the problem persists when using
tray 1, load media one sheet at a time. If the problem
persists when using trays 3 and 4, replace the feed and
separation rollers.
2. Check sensors PS102
and PS103 for proper operation.
41.X Printer Error
A temporary
printing error has occurred. The page containing the error
will automatically be reprinted. If the error persists:
1. Reseat the connections to the laser
scanner and then to the engine controller board.
2. Replace the laser
scanner.
3. Replace the engine controller
board.
49.XX Printer Error
A firmware error
occurred
1. Press CANCEL JOB to clear the
print job from the printer memory.
2.
Turn the printer off, and then turn the printer on. Try
printing a job from a different software application. If the
job prints, go back to the first application and try printing
a different file. (If the message only appears with a certain
software application or print job, contact the software vendor
for assistance.)
3. If the message
persists with different software applications and print jobs,
disconnect all cables to the printer that connect it to the
network or printer.
4. Turn the printer
off.
5. Remove all memory DIMMs or
third-party DIMMs from the printer. (Do not remove the
firmware DIMM in the lowest DIMM slot.)
6.
Remove all EIO devices from the printer.
7. Turn the printer
on.
8. If the error no longer exists,
install each DIMM and EIO device one at a time, making sure to
turn the printer off and back on as you install each device.
9. Replace a DIMM or EIO device if you
determine that it causes the error.
10.
Remember to reconnect all cables that connect the printer to
the network or computer.
11. If the error
persists, replace the firmware DIMM.
12.
Replace the formatter.
50.4 Printer Error
A problem exists
with the customers line voltage.
1. Remove
the printer from any UPS supplies, additional power supplies,
or power strips.
2. Plug the printer into
a wall outlet and see if this resolves the problem.
3. If the printer is already plugged into
a wall outlet, try another power source in the building that
is independent of the one currently being
used.
4. The line voltage and current
source at the printer location might need to be inspected to
ensure that it meets the printer’s electrical specifications.
50.X Printer Error
A fuser error has
occurred.
1. Turn the printer off, wait 10
minutes, and then turn the printer on.
2.
If the message persists, reseat the fuser. If that does not
work, replace the fuser. To check the fuser, turn the printer
off and remove the fuser. Measure the resistance between the
fuser connectors. If it is not within the proper range,
replace the fuser. If there is not continuity between the
fuser connectors neutral and hot with the fuser removed,
replace the fuser. If the problem is not related to the fuser,
replace the engine controller board.
51.X Printer Error
A loss of
beam-detect occurred. X description: 1 = Beam-detect error 2 =
Laser error
1. Press GO. The page
containing the error will automatically be
reprinted.
2. Turn the printer off and
then on.
3. Reseat cables to the laser/
scanner and engine controller.
4. Replace
the laser/scanner.
5. Replace the DC
controller.
52.X Printer Error
The laser scanner
speed is incorrect. X description: 1 = Scanner startup error 2
= Scanner rotation error
1. Press GO. The
page containing the error will automatically be
reprinted.
2. Turn the printer off and
then on.
3. Reseat cables to the laser/
scanner and engine controller.
4. Replace
the laser/scanner.
53.XY.ZZ Printer Error
There is a
memory error with an accessory. The DIMM that caused the error
will not be used. Values of X, Y, and ZZ are as follows:
X
= DIMM type 0 = ROM 1 = RAM
Y = Device location 0 =
internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4
ZZ = Error number0, 1, 2 = Unsupported o unrecognized
memory 3 = Failed RAM test 4, 5 = Exceeded maximum RAM or ROM
size 6 = Invalid DIMM speed 7 = DIMM reporting information
incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be
mapped to an unsupported address 10 = DIMM address conflict 11
= PDC XROM out of bounds 12 = Unable to make a temporary
mapping
1. Turn the printer off, and
reseat or replace the specified DIMM.
2.
Try the DIMM in another slot. (The firmware DIMM must remain
in slot #4-the lowest DIMM slot.)
3.
Replace the DIMM that caused the error.
54.1 Remove Sealing Tape
The toner
cartridge has been installed without removing the sealing
tape.
1. Open the top cover and remove the
toner cartridge.
2. Pull the sealing tape
tab to remove the strip.
3. Reinstall the
toner cartridge and close the top cover.
54.2 Printer Error
Indicates a problem
exists with the carousel assembly. Either the carousel is not
rotating or the sensor has failed.
1. Turn
printer off then on to reset printer.
2.
Open the color toner door and look for an obstruction. If
necessary, remove the toner cartridges individually by
manually releasing the carousel brake and rotating the
carousel around to each cartridge
54.4 Printer Error alternates with Cycle Power to
Continue
A problem exists with the customers line
voltage.
1. Remove the printer from any
UPS supplies, additional power supplies, or power strips.
2. Plug the printer into a wall outlet
and see if this resolves the problem.
3.
If the printer is already plugged into a wall outlet,
try another power source in the building that is independent
of the one currently being used.
4. The
line voltage and current source at the printer location might
need to be inspected to ensure that it meets the printer’s
electrical specifications.
55.xx Printer Error alternates with Cycle Power to
Continue
An internal communications error
occurred. The page containing the error will automatically be
reprinted.
1. Check the power at the
customers location.
2. Replace the
formatter and/or firmware DIMM.
3.
Replace the engine controller board.
4.
Replace the formatter board.
56.X Printer Error
An incompatible
combination of input/ output bins was selected.
X =
description: 1 = Illegal input or bad accessory connector 2 -
Illegal output The page containing the error will
automatically be reprinted.
1. Turn the
printer off, and then turn the printer
on.
2. Check the printers
configuration.
3. Verify accessory
connection.
57.X Printer Error
A fan failure was
detected.
X description: 1 = Printer fan 2 = Exhaust fan 3
= Drum drawer fan 7 = Duplex fan
1. Check the
fans connector and make sure the fan is not blocked.
2. Replace the fan.
58.2 Printer Error
An environmental
thermistor (TH3) failure occurred.
1. Turn
the printer off, and then turn the printer on.
2. Verify the environmental thermistor
cable is securely connected.
3. Replace
the environmental thermistor.
4. If the
error persists, replace the engine controller board.
59.X Printer Error
A main motor error
occurred.
X description: 0 = Motor error 1 = Motor startup
error 2 = Motor rotation error
1. Turn
the printer off, and then turn the printer on.
2. Check and reseat the fuser and toner
cartridge to make sure they are not hindering gear movement in
the drive train.
3. Check the main motors
cable to ensure that it is seated
properly.
4. If the error persists,
replace the main motor.
60.2 Printer Error
The tray 2
lifter-motor is not functioning
1.Turn the
printer off and then on.
2. If the error
persists, turn the printer off
3. Verify
that the tray 2 lifter wire-harness is full seated in its
connector on the DC controller PCA (location
J93)
4. Replace the tray 2 lifter-driver
assembly
5. Replace the DC controller
PCA
60.3 Printer Error
Tray 3 lifter-motor
failure
1.Turn the printer off and then
on.
2. If the error persists, turn the
printer off
3. Verify that the tray 3
lifter wire harness is fully seated in its connector on the
sheet feeder PCA.
4. Replace the tray 3
lifter-driver assembly
5. Replace the DC
controller PCA
60.4 Printer Error
Tray 4 lifter motor
failure.
1.Turn the printer off and then
on.
2. If the error persists, turn the
printer off
3. Verify that the tray 4
lifter wire harness is fully seated in its connector on the
sheet feeder PCA.
4. Replace the tray 4
lifter-driver assembly
5. Replace the DC
controller PCA
62.X Printer Error
There is a problem with the printer memory. The X
value refers to the location of the problem:
0 = Internal
memory 1 to 4 = DIMM slots 1, 2, 3, or 4
1. Reseat the specified DIMM.
2. Replace the specified DIMM
64 Printer Error alternates with Cycle
Power
A scan buffer error
occurred
1. Turn the printer off, and then
turn the printer on.
2. Perform a cold
reset.
3. If the message persists,
replace the formatter or firmware DIMM.
66.XX.YY [Type] Failure
An error
occurred in an external paper-handling device.
1st X =
Device number in chain
2nd X = Device type 1 Input 2
Output 3 Stapler/stacker unit YY = Device specific error Press
GO to clear the message. If the message will not
clear:
1. Turn the printer off, and then
turn the printer on.
2. Check and reseat
all cables between the printer and the specified device.
3. Reseat the external paperhandling
device.
4. Replace the unit.
68 NVRAM Error
Check Settings An error occurred in the
printer non-volatile memory (NVRAM) and one or more printer
settings has been reset to its factory default
1. Print a configuration page and check
the printer settings to determine which values have
changed.
2. Hold down CANCEL JOB while
turning the printer on. This will clean up the NVRAM by removing old areas that are not being
used.
3. Replace the formatter.
68 NVRAM Full Check Settings
An error occurred in the
printers NVRAM and one or more printer settings has been reset to its factory
default.
1. Print a configuration page
and check the printer settings to determine which values have
changed.
2. Hold down CANCEL JOB while
turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
68.X Permanent Storage Error alternates with Check
Settings
An error occurred in the printers
permanent storage and one or more printer settings has been
reset to its factory default. Print a configuration page and
check the printer settings to determine which values have
changed.
68.X Permanent Storage Full
The
printers permanent storage is full. Some settings might have
been reset to the factory defaults.
1.
Print a configuration page and check the printer settings to
determine which values have changed.
2.
Hold down CANCEL JOB while turning the printer on. This will
clean up the permanent storage by removing old areas that are
not being used.
69.X Printer Error alternates with Cycle Power to
Continue
A temporary printing error occurred. X
description: 0 = The duplex mechanism has
failed
1. Turn the printer off, and then
turn the printer on.
2. Reseat the
duplexer.
3. Replace the duplexer.
79 Service[XXXX]
The printer
detected an error.
1. Press CANCEL JOB to
clear the print job from the printer
memory.
2. Turn the printer off, and then
turn the printer on.
3. Try printing a job
from a different software application. If the job prints, go
back to the first application and try printing again.
79 & 80 Error
For trouble shooting
79 and 80 errors you want to determine if external I/O devices
are the cause or if it is the formatter. Remove all external
I/O devices (JetDirect, memory, etc.) and see if problem
persists. If not, replace the formatter.
8X.YYYY EIO [Z] Error
The EIO
accessory in slot [z] has encountered a critical error. [z]
description:
1 = EIO slot 1-The printer detected an error
with the EIO accessory.
2 = EIO slot 2-The printer
detected an error with the EIO accessory. 6 = EIO slot 1-The
EIO accessory detected an error The EIO card may be defective
1. Turn the printer off, and then turn
the printer on.
2. Turn the printer off,
reseat the EIO accessory in slot [z], and then turn the
printer on.
3. Turn the printer off,
remove the EIO accessory from slot [z], install it in a
different EIO slot, and turn the printer
on
4. Replace EIO accessory in slot
[z]
© 2005
Hewlett-Packard
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